Cancellation and Refund Policy

1. Cancellation Policy

We understand that sometimes plans change. To support flexibility for our users/customers, we offer the following cancellation guidelines:

• Service-Based Products: You may cancel your order or service booking within [X hours/days] of confirmation without penalty, provided the service has not been rendered or initiated.
• Digital Products/Subscriptions: Cancellations can be requested before the subscription/plan is activated. Once activated, no cancellations will be accepted for the active billing cycle.
• Physical Goods: Orders can be cancelled within 24 hours of placement, or until the item has been shipped, whichever is earlier.

To cancel, please contact us at [support email/contact form] with your order or booking ID.

2. Refund Policy

We strive to ensure satisfaction with every transaction. Our refund policy is outlined as follows:

• Full Refunds:
  • If cancellation is made within the allowable period (see above).
  • If we are unable to deliver the product/service due to internal issues.
• Partial Refunds:
  • If the service/product was partially rendered or consumed.
  • Based on a pro-rata calculation in the case of early termination of a subscription.
• No Refunds:
  • After the service/product has been fully delivered.
  • For digital goods once downloaded/accessed (unless proven defective).
  • If the request is made beyond the refund eligibility window (typically 7–14 days from purchase).

All refund requests must be submitted in writing via [support email/contact form] within the eligible time frame. Approved refunds will be processed within [5–10 business days] to the original method of payment.

3. Exceptions and Notes

• We reserve the right to deny refund requests that show signs of abuse or violation of our terms of service.
• Any transaction fees (e.g., payment gateway fees, bank charges) are non-refundable unless the error was on our part.